Adult Social Care Questionnaire for Carers

Why are we doing this?: Adult Social Care would like to know about your experience of being a Carer in Wrexham to help us to improve our support for you and others who are Carers.

What do we want to know?: We want to know about your experience of Wrexham Adult Social Care.  Please tell us what we are doing well and what we need to change

What we found out: 

66 unpaid carers told us they had not been offered a Carers Needs Assessment

A number of unpaid carers told us they did not accept the offer of a Carers Needs Assessment;

A number of unpaid carers told us that their views have not really been listened to when discussing the needs of the person they care for

We were informed by some unpaid carers that Wrexham Council has not helped to improve their quality of life, and that access to support from Adult Social Care is still not straight forward

 

 

What difference has it made?: 

The findings within this survey highlight the need for WCBC Social Care and NEWCIS to adopt better systems to raise awareness on the definition of what, and who, is an unpaid carer, and to understand their experiences in order to provide the right support, at the right time, across Wrexham.

In view of the above responses from the Annual Carer Survey, Wrexham Social Care recognises that the unpaid carer agenda is a high priority. In response, Wrexham Council has secured funding and is developing a newly appointed Carers Lead Officer post who will take the lead role of working closely with unpaid carers, organisations and community groups across the Wrexham County Borough, to ensure the needs of unpaid carers are considered in current services, and in the development of future service delivery.

WCBC consulted with a number of unpaid carers, and partner organisations across Wrexham, on what needs to be considered in developing the job description and Person Specification for the role.