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Wrexham Council has an existing ICT & Digital Strategy (2020-23) that it wants to update, incorporating all the developments that have happened when using online services, especially in response to the pandemic. As part of this work we are keen to find out:

  • To what extent people use the Council’s online services
  • What stops people from accessing council services online
  • What would encourage people to access more services online?
  • How our online services could be improved?
  • What support people need to help them get online?
  • How satisfied our customers are with the range of contact methods available