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The Council is undertaking this consultation in order to try and understand why there is so little interaction with the Council's services in Welsh and why the take-up of services through the medium of Welsh is low and disappointing despite the Council providing opportunities, particularly online, for people to communicate in Welsh. The results will help the Council to  identify what the  barriers are, our residents' habits with regard to the use of social media  and accessing information about the Council through the medium of   Welsh.  The results  will help us better understand   how our Welsh speaking residents want to be communicated with and the methods they prefer.
 
This survey was last done in November 2017 (18 months after the introduction of the Welsh Language Standards).  We will compare the results of this consultation with previous years to see what, if any, improvements have been made and whether the introduction of the Standards has increased the use of Welsh when people are contacting the Council and in their everyday lives.